Testing Services Manager

Under the direct supervision of the Director of Testing, Tutoring, and Library Services (or designee) and indirectly reporting to the Executive Director of Statewide Testing Services for tasks associated with statewide Testing Services policy and procedure, the Testing Services Manager will manage Testing Services operations within the campus and/or rollup campus area. The manager will be responsible for the day-to-day administration of all Testing Services operations in the roll-up campus. The Manager is responsible for maintaining set standards of exam administration and security procedures within Testing Services. The Manager will establish and maintain relationships with Academic Affairs, Student Success, Enrollment Services, Workforce, other departmental staff, faculty, testing vendors, partners and other stakeholders as appropriate.

· Ensure the administration of exams through Testing Services to meet exam integrity and security as well as provide exemplary customer service. This includes operational support to campus roll-up sites or locations that deliver exams outside of and/or without a dedicated Testing Center.

· Ensure that all Testing Services staff charged with exam administration meet vendor process and administration requirements.

· Manage the scheduling of Testing Services activities.

· Manage record keeping and reporting of Testing Services activity. Keep records of all Testing Services exam administration conducted on the campus and campus roll-up sites and other information as necessary to provide reports in a timely manner.

· Measure and maximize Testing Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration.

· Hire and supervise appropriate staff, such as proctors.

· Communicate and market Testing Services to internal audiences.

· Maintain Testing Services budget including exam and supply purchasing.

· Work alongside Workforce Alignment and Academic partners on curriculum and/or training that includes exam administration.

· Work closely with other Testing Services Managers to ensure consistency for candidates and promotion of academic integrity. Active participation in Testing Services Management group discussions and attendance at statewide meetings.

· Stay abreast of knowledge about academic assessments, certifications and exam providers.

· Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs.

· Obtain and maintain vendor credentialing to act as an occasional backup, temporary proctor when needed.

· Participate in training as necessary to stay abreast of appropriate technical areas.

· Coordinate the use of any exam administration workstations placed at outlying locations.

· This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Supervision Received: Director of Testing, Tutoring, and Library Services or Academic Affairs designee. Matrix reporting to Executive Director Statewide Testing Services in Systems Office.

Supervision Given: Testing Services support staff and proctors. Staff necessary to operate Testing Services effectively.

Education

Bachelor’s degree preferred.

Minimum Qualifications

· Three (3) years related experience in one or more of the following areas: testing centers, information management, resource management, training, or education.

· Working knowledge of computers is essential.

· Strong interpersonal, leadership, problem solving and conflict resolution skills.

· Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

· Must possess an ability and a willingness to travel in the performance of assigned duties.

The minimum annual salary for this role is $46,300.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.