Description

Summary:
The Customer Solution Center Digital Support Specialist provides technical online and mobile banking support to customers. They provide education on new and existing digital products and enhancements; encouraging customer use of the technology we offer and generating excitement around our mobile and online channels.

Duties & Responsibilities:

• Provide tier II support for digital products and services; in addition to answering any questions regarding deposit account products
• Anticipate customer needs to support first contact resolution
• Maintain up-to-date knowledge of policies, procedures and digital product/service enhancements
• Manage reputational risk by complying with all policy and procedure requirements
• Must consistently demonstrate Huntington Values and Category of One behaviors
• Provide additional customer support to other specialty lines of business when needed.
• Performs other duties as assigned

Basic Qualifications:

• High School Diploma or GED
• 1 year of customer service experience

Preferred Qualifications:

• Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency
• Strong negotiation and problem solving skills
• Ability to be upbeat in a fast-paced and evolving environment
• Quick learner with above average retention skills
• Adaptable to change
• Experience with Microsoft Office applications, various internet browsers, Quicken, QuickBooks, Bank to Bank transfers, PC Banking and other digital products
• Experience troubleshooting technical issues

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.