Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process are listed below:

Application Opening: Wednesday, March 11, 2026
Application Deadline: 11:59 PM, Friday, March 20, 2026
Compensation Range: $105,612 - $128,310 Annually
Recruitment ID: PBT-4216-164547

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Our Office

The Office of the Assessor-Recorder is responsible for fairly and accurately executing property assessment functions in accordance with the State Constitution and State and local laws. Our core responsibilities include identifying all taxable property in the City and County of San Francisco, establishing a taxable value, and applying all legal exemptions. Property broadly includes real property as well as personal property owned by businesses.

The Office is also responsible for recording documents and securing public records. We ensure each document meets recording requirements and make them accessible to the public. We record over 400 different types of documents annually, including deeds of trust, reconveyances, liens, maps, and public marriage certificates.

Additionally, the Office is responsible for collecting any transfer tax due upon a change in property ownership and performing audits to ensure the correct property value basis for taxation.

In all that we do we seek to advance the values of fairness, care, equity, and excellence in service to our diverse constituents and communities.

What We Do

Each year we prepare an assessment roll that reflects the taxable values of land, improvements, and personal property. The assessment roll is the basis for San Francisco’s property tax revenue. We enroll property tax value by discovering new construction or changes in ownership. The work of our Office in enrolling property valued at approximately $352 billion generates an estimated $4.1 billion in property tax revenue for the City and County of San Francisco. Property tax revenue represents over one-third of the City's General Fund which pays for crucial services ranging from public safety, affordable housing, and education to neighborhood improvements and health and family support services.

Our success is grounded by our Office's investment in our four strategic pillars: people, systems, services, and engagement. We prioritize a climate and culture where belonging and inclusion are advanced, staff can be their authentic selves and pursue pathways for career growth, and diverse constituencies are equitably supported with a meaningful and seamless experience through care in customer service and efficient technology systems. In line with these values, we are taking significant steps to modernize our operations, including leading a cross-departmental effort to replace the legacy property assessment system currently used to manage the City’s hundreds of billions of dollars in assessed property value. This modernization work will provide for increased security and service as well as greater integration with other City systems utilized by the Office of the Treasurer & Tax Collector and the City Controller’s Office.

We are committed to developing an organization that works to address the pervasive and persistent inequities resulting from systemic racism in our society. This extends to our external engagements where our Office seeks to increase access to resources across multiple constituencies by hosting presentations, workshops, attending events, tabling at resource fairs, and more to ensure that all San Franciscans know what our office can do for them.

Job Description

The Office of the Assessor-Recorder currently has a full-time vacancy in class 4216 Assessor-Recorder Operations Supervisor. Under general direction, the 4216 Assessor-Recorder Operations Supervisor is responsible for difficult, specialized and technical office support and customer service work within the Office of the Assessor-Recorder, including serving as a primary public contact person to explain important and specialized policies, procedures, and regulations. This is the supervisory level in the Assessor-Recorder Office clerical series. This is a full in-person role with the potential for up to one (1) remote workday per week upon successful completion of the probationary period.

Essential duties may include, but are not limited to:

1. Supervises the work of Assessor-Recorder Office clerical and technical staff within an assigned area of activity.

2. Audits work product to ensure accuracy and compliance with applicable team/section and department standards, as well as local, state, and federal laws and regulations.

3. Creates reports and analyzes data relating to the team/section’s productivity and performance, as well as financial, statistical, and operational information.

4. Reviews and evaluates the effect of relevant proposed and existing laws and regulations on the department; exercises individual judgement to interpret and explain relevant policies, regulations, and laws to employees and the general public.

5. Resolves the escalated and difficult day-to-day issues raised by the public, department staff, or other entities; investigates complaints and recommends corrective action when required.

6. May include additional duties as assigned.

Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education: Completion of sixty (60) semester/forty-five (45) quarter units from an accredited college or university, with major coursework in business administration, accounting or a closely-related field.
Experience: Three (3) years of experience equivalent to a 4215 Assessor-Recorder Senior Office Specialist; or three (3) years of progressively responsible legal document review, researching documents and processing experience, in a county Assessor or Recorder’s office, a government agency, real estate company, title company, insurance company or law services agency.

Substitution:

Additional qualifying experience may be substituted for the required education on a year-for-year Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

Experience using departmental information systems, performing data entry, and conducting records management in a high-volume public service environment, including work with cashiering or transaction‑processing systems.
Ability to follow detailed instructions, multitask, adjust to schedule changes, and operate standard office equipment such as scanners and computers.
Experience in a public-facing role interacting with diverse customers or stakeholders.
Experience resolving escalated customer service issues, investigating complaints, and recommending corrective actions.
Experience supervising, training, or providing functional guidance to clerical or technical staff.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Additional Information

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire - (Weight: 100%)

Candidates who meet the Minimum Qualifications will be sent a Supplemental Questionnaire via email to complete and return within a certain timeframe.

The Supplemental Questionnaire has been designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: Knowledge of advanced policies, procedures, terminology and practices pertaining to technical county assessment and recording practices, basic laws, principles and practices pertaining to public administration; Knowledge of record-keeping principles and practices; Knowledge of principles, practices, and methods of customer service; Ability to establish and maintain effective working relationships including fostering and maintaining inter-departmental relationships, and communicating effectively and courteously with a variety of people; Ability to prioritize work and pay attention to detail; Ability to operate standard office equipment and standard office software; Ability to express ideas clearly, concisely, and accurately when writing correspondence and other documents using correct English usage including grammar, spelling and punctuation; Ability to comprehend and carry out written and oral instructions; Skill to interpret, apply, and explain complex policies, procedures, forms, and concepts; Skill to train, plan, direct, monitor, and evaluate the work of others; and, Ability to identify and analyze issues and use sound reasoning to arrive at logical conclusions, implement solutions to complex problems.

All responses to the Supplemental Questionnaire are subject to verification and must be consistent with the information provided in your employment application.

Note: A passing score on the Supplemental Questionnaire Examination must be achieved in order to be placed on the Eligible List/Score Report.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the list here.

Certification: 

The certification rule for the eligible list resulting from this examination will be Rule of Three (3). The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested,” or “Apply Now” button and follow instructions on the screen

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall,1 Dr. Carlton B. Goodlett Place, Room 110.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Stella Choi at stella.choi@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Assessor-Recorder Operations Supervisor - Office of the Assessor-Recorder (4216) – (164547)

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About this role

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Additional Information