Manager, Franchise Fulfillment

Purpose:

This role plays a pivotal part in strengthening adidas’ commercial success across North America by ensuring our most iconic, brand‑defining products are consistently available where consumers expect them—across both digital and physical channels. The position is responsible for driving the end‑to‑end operational processes that enable timely, accurate fulfillment of franchise, wholesale, and Direct‑to‑Consumer demand.

Core responsibilities include overseeing system‑driven availability creation, directing allocation strategies, and managing delivery note execution, all while upholding business rules that ensure effective stock sharing at a NAM scale. Through this work, the role directly supports optimized product flow, operational excellence, and the reliability our customers and partners expect from the adidas brand.

Success hinges on strong cross‑functional collaboration. The role partners closely with NAM Supply Chain, account management, sales planning, and demand planning teams to provide visibility, drive coordinated actions, elevate process performance, and ultimately improve our key operational metrics—particularly COTA and COTIF.

This is a high‑impact opportunity for a leader who thrives at the intersection of operations, strategy, and cross‑functional partnership. With direct influence on product availability and consumer experience, the role is essential to ensuring adidas delivers on its brand promise across North America.

Key Responsibilities:

• Responsible for developing and establishing new processes to drive availability and fulfillment for key franchise for NAM adidas
• Drive reporting transparency and analytics regarding on time availability performance for wholesale, eCOM and Retail business channel, both actual/historical as well as projected performance to support decision making
• Collaborate with stakeholders on implementing a pre-season article readiness for key
• Work with stakeholders in Demand planning, Marketing and Sales to understand and ensure key business priorities are reflected in the systems
• Provide a consumer and customer-centric service towards business stakeholders
• Work with the Senior Manager Availability Management to develop the short and mid term game plan for NAM Availability Management and lead the execution of strategy/initiatives
• Support development of the Availability Framework, collaborating with partners in NAM, other markets and global functions Execute allocation, delivery note creation and backorder/season cleanse jobs against defined rules, schedule and monitor results

 

Key Relationships:

• Sales planning
• Demand Planning
• Account Management
• Order Management
• Deployment
• DTC Excellence
• Local and Global Category Management
• Product Supply
• Range architecture
• Distribution Center Operations

 

Knowledge Skills and Abilities:

• Good product knowledge and strong interest in our brands
• In depth knowledge of supply chain processes
• Process thinking
• Strong reporting & analytical skills
• Ability to be agile based on business needs and changes
• Operations as well as commercial mindset
• Demonstrating initiative and acting result oriented
• Anility to build effective relationships with cross functional partners
• Ability to accept and meet critical deadlines with good planning and organization skills
• Strong communication and presentation skills to communicate at the executive level
• Ability to work within different cultures and levels
• Able to demonstrate strong leadership quality by developing and retaining employees
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday

 

 

Qualifications:

1. A university degree with emphasis in the areas of business, logistics or operations
2. 3 to 5 years of work experience in supply chain management
3. 1 to 2 years' experience of people and operational management
4. Strong skills in ERP (SAP)/WMS systems & Microsoft Office Suite
5. PowerBI
6. Fluent in English (oral and in writing)
7. SQL experience is a plus

 

• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave. 
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.  The working location of this position is Portland, Oregon.
• Though our teammates hail from all corners of the world, our working language is English.