Marketplace Manager

Own the Amazon Vendor business for our football club merchandise portfolio, acting as the main internal and external point of contact

Define and execute the growth strategy for Amazon, including assortment, pricing, promotion and content priorities

Coordinate with the Commercial & Merchandising teams to align marketplace strategy with overall commercial plans by club and category

Prepare long-term and annual business plans with clear revenue, margin and investment targets

Manage the day-to-day relationship with Amazon (Vendor team and relevant stakeholders)

Work closely with the external agency to ensure flawless operational execution (content, campaigns, catalog updates, troubleshooting)

Lead regular business reviews with Amazon and with internal stakeholders, presenting performance, key issues and action plans

Negotiate or support negotiations on commercial terms, co-op, marketing contributions and joint business plans where relevant

Contribute to defining the pricing strategy for Amazon in collaboration with the Commercial & Merchandising teams

Plan and monitor promotional activities (deals, events, campaigns), balancing volume, visibility and margin

Coordinate with the agency and the Marketing Manager on the Amazon Ads strategy to support key launches, clubs and categories

Analyse promo and media performance, optimising investment based on ROI and commercial priorities

Oversee Vendor Central operational health in collaboration with internal Operations and the agency (POs, shipments, chargebacks, shortages, penalties)

Monitor availability, buy box, OOS and stock coverage, and ensure timely actions on replenishment and supply issues

Identify and address root causes of operational problems (lead times, packaging, compliance, catalogue errors, etc.)

Support alignment between warehouse, logistics and Amazon requirements to ensure service levels and delivery standards

Build and maintain a structured reporting framework for Amazon, consolidating key KPIs and insights for internal stakeholders and partners

Go beyond descriptive reporting and provide clear, actionable recommendations on assortment, pricing, promo, media and operations

Share regular performance updates with management, Merchandising, Finance and club partners (where required)

Identify risks and opportunities early (trends by club, category, price point, competition, demand shifts) and translate them into concrete actions