Specialist, Technical Business Analyst

Job Description

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

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Secondary Language(s) Job Description:

Technical Business Analyst

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview
We are seeking a Technical Business Analyst to join our newly established Technology Center in Hyderabad, where you will play a key role in enabling the company’s digital transformation journey and driving impactful business outcomes. This role is focused on supporting our Animal Health business, which delivers innovative bio-pharma and technology products through both B2B and B2C channels.
As a Technical Business Analyst, you will act as the bridge between commercial stakeholders and technical teams, helping to shape and deliver ecommerce capabilities on SAP Commerce Cloud that enhance customer experience, streamline operations, and ensure compliance with industry standards.

What will you do in this role:
Key Responsibilities
• Collaborate with commercial, regulatory, and IT stakeholders to gather and analyze business requirements for ecommerce features and enhancements.
• Translate business needs into clear functional and technical specifications for SAP Commerce Cloud implementations.
• Work closely with developers to ensure solutions align with platform capabilities and bio-pharma compliance standards.
• Conduct gap analyses between business processes and system functionality
• Support testing activities including test case creation, UAT coordination, and validation of business-critical workflows.
• Facilitate agile ceremonies such as sprint planning, backlog grooming, and retrospectives.
• Monitor platform performance and user behavior to identify optimization opportunities.
• Maintain documentation and ensure traceability of requirements across the delivery lifecycle.

Required Qualifications
• 4+ years of experience as a Business Analyst in ecommerce or digital transformation projects, preferably in the bio-pharma or healthcare sector.
• Strong familiarity with SAP Commerce Cloud (Hybris) and its integration with SAP S/4HANA and other systems.
• Experience working in Agile/Scrum environments and using tools like JIRA and Confluence.
• Understanding of GxP, data privacy, and compliance requirements in regulated industries.
• Bachelor’s or master’s degree in Life Sciences, Information Systems, Business Administration, or a related field, or equivalent working experience.

Preferred Skills
What Knowledge, Skills, and Abilities We Look For
• Deep understanding of ecommerce business processes relevant to biopharma and Animal Health (e.g., B2B ordering, restricted product access, tiered pricing, regulatory content delivery).
• Ability to translate complex business and regulatory requirements into actionable technical specifications.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management abilities across commercial, technical, and compliance teams.
• Familiarity with integration concepts (e.g., APIs, middleware, SAP CPI).
• Passion for improving digital customer experiences in life sciences.

Who we are
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

03/19/2026

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