Technical Support CSM

Role Overview

We are looking for a proactive and detail-oriented Technical Support Specialist who can troubleshoot technical issues, manage support tickets, and assist customers with platform integrations. The ideal candidate should have strong logical reasoning, hands-on experience with JavaScript, and familiarity with digital marketing platforms and tracking tools.

Key Responsibilities

• Troubleshoot and resolve technical support tickets within defined TAT.
  
  

• Work with JavaScript for debugging, event tracking, and minor code adjustments.
  
  

• Configure and troubleshoot Google Tag Manager (GTM) setups, triggers, tags, and custom events.
  
  

• Assist with basic Meta Ads and Google Ads tracking configurations.
  
  

• Support integrations with Shopify and other ecommerce / CRM platforms.
  
  

• Create, update, and maintain technical documentation for internal and client use.
  
  

• Communicate with clients to understand issues, gather requirements, and provide clear solutions.
  
  

• Collaborate with engineering and product teams for escalations.
  
  

• Maintain high standards of problem-solving, logical thinking, and root-cause analysis.
  
  

Required Skills

• Strong understanding of JavaScript (reading, debugging, and basic writing).
  
  

• Hands-on experience with Google Tag Manager.
  
  

• Basic knowledge of Meta Ads and Google Ads tracking setup.
  
  

• Familiarity with ecommerce platforms, especially Shopify.
  
  

• Excellent logical thinking, analytical skills, and structured problem solving.
  
  

• Ability to understand technical concepts and explain them clearly to non-technical users.
  
  

• Strong documentation and communication skills.
  
  

• Ability to manage priorities and maintain TAT across support tickets.
  
  

Preferred Skills

• Experience with web analytics and tracking (GA4, CAPI, conversion tracking).
  
  

• Exposure to API/Webhooks.
  
  

• Basic understanding of HTML/CSS.
  
  

• Experience in SaaS product support.
  
  

What We Expect

• A fast learner with a solution-oriented mindset.
  
  

• Someone who can work collaboratively across teams.
  
  

• A candidate who brings ownership, attention to detail, and strong customer empathy.