Job Description – Business Analyst (Digital Insurance & API Integrations)

Required Skills & Responsibilities

Business & Requirement Analysis

Engage with business, product, operations, and technology teams to understand insurance use cases, workflows, and pain points .
Elicit, analyze, and document business, functional, and non-functional requirements .
Create and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings .
Ensure end-to-end requirement traceability across solution design, development, and testing phases.

Digital Insurance Solutioning

Support solution design for end-to-end digital insurance journeys .
Work closely with architects and developers to ensure business requirements align with technical feasibility.
Participate in solution walkthroughs, design reviews, and dependency discussions .

API & Integration Ownership

Strong understanding of REST APIs and integration-based architectures .
Ability to read, interpret, and review API specifications , including request/response structures, headers, payloads, and error codes.
Define and validate API contracts, data elements, mandatory vs optional fields, business rule validations, and error handling logic .
Support integrations with insurers/reinsurers, KYC providers, payment gateways, and third-party insurtech platforms .
Work with technical teams to ensure accurate mapping of business rules at the API level , avoiding issues during UAT and production releases.

Stakeholder & Vendor Management

Act as the primary interface between business users, internal technology teams, and external partners .
Coordinate with insurers and vendors for API clarifications, dependency resolution, and approvals.
Drive requirement walkthroughs, impact assessments, and solution alignment sessions .

Testing, UAT & Go-Live Support

Create and review test scenarios, UAT cases, and negative scenarios , particularly around API failures and edge cases.
Support defect triaging by identifying whether issues relate to data, rules, APIs, or integrations.
Assist in pre-go-live readiness, release documentation, and post-production stabilization .

Governance & Documentation

Ensure compliance with internal governance, audit, and regulatory requirements .
Maintain documentation for change requests, impact analysis, API change logs, release notes, and solution summaries .
Support leadership reviews with concise documentation and decision-oriented presentations.

Educational Qualification

Experience

2–4 years of experience as a Business Analyst in Insurance, BFSI, or Insurtech .
Proven experience working on API-driven digital platforms .
Experience working in Agile or hybrid delivery models .

BA | Digi Insurance Solutioning

Key skills