Job Description – Business Analyst (Digital Insurance & API Integrations)

Key Responsibilities

Business & Requirement Analysis

Collaborate with business, product, operations, and technology teams to understand insurance use cases, workflows, and business challenges.
Gather, analyze, and document business, functional, and non-functional requirements .
Create and maintain BRDs, FRDs, user stories, acceptance criteria, process flows, and data mappings .
Ensure end-to-end requirement traceability across solution design, development, and testing phases.

Digital Insurance Solutioning

Support the design of end-to-end digital insurance journeys and solutions.
Work closely with architects and development teams to ensure business requirements align with technical feasibility.
Participate in solution walkthroughs, design reviews, and dependency discussions .

API & Integration Ownership

Strong understanding of REST APIs and integration-based architectures .
Ability to read, interpret, and review API specifications , including request/response structures, headers, payloads, and error codes.
Define and validate API contracts, data elements, mandatory vs optional fields, business rules, and error handling logic .
Support integrations with insurers/reinsurers, KYC providers, payment gateways, and third-party insurtech platforms .
Work with technical teams to ensure accurate mapping of business rules at the API level , preventing issues during UAT and production releases.

Stakeholder & Vendor Management

Act as the primary liaison between business users, internal technology teams, and external partners .
Coordinate with insurers and vendors for API clarifications, dependency resolution, and approvals.
Lead requirement walkthroughs, impact assessments, and solution alignment discussions .

Testing, UAT & Go-Live Support

Create and review test scenarios, UAT cases, and negative test cases , especially for API failures and edge conditions.
Support defect triaging by identifying whether issues relate to data, business rules, APIs, or integrations.
Assist with pre-go-live readiness, release documentation, and post-production stabilization .

Governance & Documentation

Ensure compliance with internal governance, audit, and regulatory requirements .
Maintain documentation for change requests, impact analysis, API change logs, release notes, and solution summaries .
Support leadership reviews with clear documentation and decision-focused presentations.

BA | Digital Insurance Solutioning

Key skills