Customer Service Specialist - HIRING EVENT, BLUE ASH

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Customer Service Specialist to handle incoming calls from patients, perform customer service duties, and manage the resolution of phone calls and written communication.

Responsibilities:

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for all of our patients
• Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
• Performs other duties as assigned

Requirements:

• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire
• Experience in physician and hospital operations
• Compliance and provider relations
• Critical Thinking
• Problem Resolution
• Ability to work in a remote work environment
• Customer Service and Call Center experience preferred
• 1-2 years experience in healthcare industry preferred