Remote Fraud Customer Service Associate

Fiserv is a global leader in Fintech and payments, dedicated to moving money and information securely. The Remote Fraud Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships, ensuring operational reliability and client satisfaction through accurate issue resolution and timely case management.

Responsibilities:

• Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction
• Provide great experience for clients through active listening, effective communication, and insightful problem-solving
• Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries
• Utilize the customer relationship management system to ensure up-to-date and reliable client records
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Requirements:

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
• Previous remote customer service experience
• Demonstrated stable job tenure of one year or more in each position
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions
• Proven experience using customer service software, CRM systems, and relevant technologies