Customer Service Specialist

Cornerstone Brands, a division of QVC Group, is looking for a Customer Service Specialist to support HSN by answering inbound customer calls. The role involves problem-solving, promoting products, and assisting customers while managing a high volume of inquiries in a remote work environment.

Responsibilities:

• Busy day handling a high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands
• Report to an assigned Customer Service Supervisor

Requirements:

• Provide a distraction free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Follow HSN computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours
• Spanish speaking bilingual opportunity available