Senior Customer Success Engineer

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. The Senior Customer Success Engineer will manage technical relationships with enterprise accounts, ensuring successful implementation and customer satisfaction through deep technical expertise and relationship management.

Responsibilities:

• Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
• Create and deliver training programs for customer teams
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
• Document best practices and contribute to internal knowledge baseGuide customers through platform updates, new feature releases, and technical changes

Requirements:

• 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS, Mortgage, or Lending
• Proven track record at early-stage startups (50-200 employees)
• Minimum 5 year tenure in previous positions, demonstrating stability and impact
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
• Enterprise account management or customer management experience essential
• Strong analytical and problem-solving capabilities
• Outstanding communication skills with ability to explain technical concepts to various audiences
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)