Customer Success Associate

Tenor is on a mission to enhance employee effectiveness using AI, collaborating with enterprise teams to facilitate difficult conversations through dynamic simulations. They are seeking a Customer Success Associate to ensure customers derive value quickly and to establish a scalable customer success function, providing mentorship and ownership opportunities for early-career professionals.

Responsibilities:

• Support onboarding and rollout preparation (materials, coordination, follow-ups)
• Help customers understand best practices and drive early adoption
• Track questions, risks, and action items so nothing falls through the cracks
• Help standardize onboarding and lifecycle workflows
• Create and maintain lightweight customer-facing resources (guides, templates, FAQs)
• Turn repeat issues into better systems, not repeated heroics
• Shadow customer calls and help with notes, next steps, and internal alignment
• Surface product feedback and patterns from customers
• Partner with Product and Sales to keep the customer journey tight