Customer Success Manager

Megastar HR is an early-stage tourism SaaS technology company seeking a Customer Success Manager to join their team. The role focuses on onboarding, product adoption, and ensuring long-term customer success for small-to-medium business clients in the tourism sector.

Responsibilities:

• Provide product training and guide new customers through the onboarding process and help them successfully implement the platform
• Manage day-to-day relationships with SMB customers
• Serve as a primary contact for customer questions and support needs
• Monitor customer usage and conduct regular check-ins to ensure customers are getting value from the platform
• Identify customers who may need additional training and proactively reach out to customers to encourage adoption of key features
• Help maintain strong customer retention and satisfaction, ensuring a strong overall customer experience
• Gather customer feedback and share insights with product and support teams
• Help identify common customer challenges and opportunities for individual and team performance improvement

Requirements:

• 1–3 years of experience in B2B Customer Success, Account Management, Client Support, or a similar customer-facing role, preferrably in a SaaS technology environment
• Strong communication and relationship-building skills
• Ability to manage many customers and tasks at once
• Experience supporting small business customers
• Organized, proactive, and comfortable solving problems
• Ability to work closely with a team to ensure a healthy work environment and meet or exceed team goals
• Interest in tourism, travel, or hospitality industries
• Familiarity with CRM or customer management tools