Enterprise Customer Success Manager

Seesaw is an elementary learning experience platform trusted by millions worldwide, dedicated to providing joyful and inclusive instruction. The Enterprise Customer Success Manager will manage post-sales relationships with enterprise accounts, ensuring that Seesaw is utilized to its fullest potential and driving value for educators.

Responsibilities:

• Manage a portfolio of our largest district partnerships
• Own the renewal and expansion process for your portfolio
• Lead consultative meetings with key district stakeholders using data
• Develop strategy for each account, identifying expansion targets and cancellation risks

Requirements:

• Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
• A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
• A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast
• Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment