Senior Program Manager, Engineering Operations (Contractor)

Amplify is a leader in K–12 education, providing innovative curriculum and assessment solutions. They are seeking a Program Manager to lead their Engineering Excellence initiatives, focusing on delivering high-quality experiences and improving communication across teams.

Responsibilities:

• Lead the planning and execution of engineering excellence initiatives, including reliability & performance, developer experience, quality, and AI adoption
• Coordinate efforts to meet BTS 2026 reliability and performance targets, such as achieving 100% uptime and significantly reducing lower severity incidents
• Establish and track key outcome measures, including DORA metrics (deployment frequency, lead time for changes) and engineering/product sentiment surveys. This will include setup and maintenance of dashboard and data sources
• Coordinate the implementation of 'Ready for Production' standards across priority applications, ensuring full measurability, monitoring, and scaling capabilities
• Create and maintain clear communication artifacts for pillars, prioritized substreams, and outcomes to align product, design, and engineering teams

Requirements:

• 10+ years of experience as a Technical Program Manager, Technical Delivery Manager, or in a similar role within a fast-paced SaaS software development environment serving 5M+ users
• Proven track record of guiding cross-functional teams through the delivery of complex software or reliability and performance platform projects
• Strong knowledge of Agile practices, software development lifecycles, and DORA metrics
• Proficiency in using JIRA Plans for cross-team project tracking, risk management, and reporting
• Exceptional verbal and written communication skills, with the ability to articulate technical trade-offs and progress to both technical and non-technical stakeholders
• Experience working in the K-12 education technology (EdTech) sector
• Experience working with setting up and delivery of industry standard engineering metrics such as DORA
• Familiarity with Site Reliability Engineering (SRE) practices, SLOs, and observability tools like Datadog
• Experience or strong interest in modern AI coding tools and driving their adoption within engineering teams
• PMP, CSP, or other relevant project management certifications