Key skills
Microsoft 365 services managementActive Directory managementPowerShell scriptingAzure Active DirectoryMicrosoft 365 security complianceIdentityconditional accesscustomer serviceAnalytical problem-solvingPowerShellBIPower BIAzureAzure ADLDAPActive DirectoryIdentity ManagementSSOCommunication
About this role
Valvoline Inc. is a leader in automotive preventive maintenance and is seeking a Sr. O365 Engineer to manage and optimize their Microsoft 365 tenant. The role involves ensuring effective resolution of issues, managing services like Exchange Online and SharePoint, and implementing process improvements.
Responsibilities:
- Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
- Monitor service health, usage, and performance across the tenant. Implement and co-manage Microsoft Purview policies, DLP, Conditional Access, and MFA
- Manages the end-to-end systems design, capacity planning and performance management to meet systems requirements while identifying opportunities for automation, cost savings, and service quality improvement
- Design, implement, and manage the various items in the O365 platform (e.g., SharePoint Online, Teams, Power BI, Security & Compliance Center, etc.). Understand the interdependencies with other enterprise services in the O365/Azure technology stack, and licensing, features and policies
- Maintain knowledge of and apply industry best practices for the O365 platform. Assists with the evaluation and selection of existing and emerging technologies, and the options that best fit business and IT strategic needs
- Identifies, develops, and implements continuous process improvements and best practices into all areas (e.g., process, metrics, performance, etc.) to enable accurate, efficient, and effective systems' operations and customer satisfaction
- Troubleshoot complex technical issues and perform root cause analysis for major outages and incidents, engineer permanent solutions to issues and implement solutions as required
- Develop and maintain PowerShell scripts for automation, reporting, and bulk operations. Leverage Graph API and other tools for advanced automation and integration
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion
Requirements:
- Bachelor's degree in information systems, computer science or related field, or an equivalent combination of education and experience
- Minimum 3-5 years of experience as an O365 engineer or administrator
- Relevant technical and process certifications (ITIL, Cisco, Fortinet, Microsoft, etc.)
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Expert knowledge of on-premises Active Directory infrastructure management and experience as a Domain Administrator
- Familiarity with Exchange Online, Teams, SharePoint, and OneDrive administration
- Knowledge of Microsoft 365 security and compliance features
- Knowledge of Azure Active Directory and the Microsoft Identity Platform
- Experience in designing and implementing identity and conditional access
- Experience with on-premises Active Directory, Azure Active Directory, and hybrid deployments
- Implementation of advanced functions of the Office 365 Security and Compliance Center, Microsoft Federation Integration with Office 365, Azure, and Identity Management
- Excellent customer service skills, including verbal and written communication skills
- Excellent organizational and troubleshooting skills; ability to prioritize and manage multiple tasks and projects
- Strong analytical and problem-solving skills
- Deep experience with public folder and PST migration complexities
- Experience with PowerShell, LDAP, Active Directory, Azure, file transfer protocols, APIs, and troubleshooting data flows
- Familiarity with application monitoring tools, reviewing log files, and being available on occasion for off-hours emergency support for critical applications
- Familiarity with Cloud Access Security Broker (CASB) technology
- PowerShell scripting expertise within Office 365, Azure AD, Teams, and SharePoint
- In-depth knowledge of authorization and authentication in Microsoft hybrid environments, including Azure AD, Single Sign On (SSO), and Multi Factor Authentication (MFA)