Key skills
12 & 24v vehicle systemsVehicle mounted CamerasVehicle TelematicsTroubleshootingProject ManagementTraining InstructionCustomer ServiceAlternative Installation ManagementNHTSA requirementsSix Sigma certificationPMP certificationComputer VisionSales
About this role
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem, and they are seeking a Services Engineer to provide implementation services for their Driveri mobile system. The role includes project management, technical installation training, and customer hardware support, primarily for Mid-Market and Enterprise level customer projects.
Responsibilities:
- Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
- Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
- Provide Train-the-Trainer Services
- Provide Installation Services as required
- Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
- Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
- Provide oversight for 3rd Party Installation Service Providers during assigned projects
- Provide professional project management and sales support for assigned projects
- Maintain professional customer service, frequent contact, and follow-up throughout the implementation
- Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
- Track and escalate all installation-related blockers to facilitate issue resolution
Requirements:
- Proficient and Expert Knowledge of 12 &24v vehicle systems
- Improved Knowledge of Vehicle mounted Cameras, Monitors, Sensors
- Detailed Vehicle Knowledge of Wiring and Installation Procedures
- Impeccable Troubleshooting and Alternative Installation Service Management
- Ability to provide Efficient and Creative Training and Implementation instruction
- Deep knowledge of the transportation industry and in-cab product services
- Vehicle Telematics (including RP12226, J1939 & OBDII)
- Bachelor's degree in technical discipline
- PMP certification
- Six Sigma (Yellow, Green, Black Belt) certification
- Other industry certifications
- Knowledge of NHTSA requirements