Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem, and they are seeking a Services Engineer to provide implementation services for their Driveri mobile system. The role includes project management, technical installation training, and customer hardware support, primarily for Mid-Market and Enterprise level customer projects.
Responsibilities:
- Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
- Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
- Provide Train-the-Trainer Services
- Provide Installation Services as required
- Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
- Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
- Provide oversight for 3rd Party Installation Service Providers during assigned projects
- Provide professional project management and sales support for assigned projects
- Maintain professional customer service, frequent contact, and follow-up throughout the implementation
- Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
- Track and escalate all installation-related blockers to facilitate issue resolution
Requirements:
- Proficient and Expert Knowledge of 12 &24v vehicle systems
- Improved Knowledge of Vehicle mounted Cameras, Monitors, Sensors
- Detailed Vehicle Knowledge of Wiring and Installation Procedures
- Impeccable Troubleshooting and Alternative Installation Service Management
- Ability to provide Efficient and Creative Training and Implementation instruction
- Deep knowledge of the transportation industry and in-cab product services
- Vehicle Telematics (including RP12226, J1939 & OBDII)
- Bachelor's degree in technical discipline
- PMP certification
- Six Sigma (Yellow, Green, Black Belt) certification
- Other industry certifications
- Knowledge of NHTSA requirements