Business Project Lead Analyst - Claims Operations - Remote

Cigna Healthcare is dedicated to improving the health and vitality of those they serve. They are hiring a Business Project Lead Analyst to support the Claim organization by representing Claim operations on enterprise projects and serving as a Subject Matter Expert for system health and process improvement initiatives.

Responsibilities:

• Identify and act on opportunities to automate work, improve processes, and reduce costs
• Lead small, time‑limited projects or support key components of larger initiatives
• Partner with business consultants, SMEs, and IT teams to define system requirements and develop solutions
• Resolve non‑routine and escalated issues
• Improve operational efficiency, service quality, and long‑term sustainability across Claim functions
• Review and approve technology designs, testing plans, and acceptance criteria
• Partner with operations leaders and change management teams to support successful implementation
• Provide clear status updates and reporting to leaders and stakeholders
• Develop post‑implementation monitoring to measure results and impact
• Use sound judgment and creativity to plan and deliver improvements
• Maintain strong working relationships with business SMEs and IT partners
• Ensure project plans are documented, approved, and executed on time and within scope
• Coordinate and facilitate working sessions to ensure proper SME involvement
• Serve as a Business Project Lead Analyst on the Claim System Health & Improvement team

Requirements:

• High School Diploma or GED. Bachelor's degree preferred
• 5+ years of experience with the Proclaim system or 5+ years of experience with Data General claims systems
• Proficiency in Microsoft Office, project management tools, and SharePoint
• Advanced Excel skills
• Ability to work effectively in a changing or ambiguous environment
• Experience working independently and with cross‑functional partners
• Strong problem‑solving, decision‑making, and prioritization skills
• Ability to understand end‑to‑end claim processes
• Strong verbal and written communication skills
• Experience supporting operational readiness activities such as training, SOPs, and production implementation
• Ability to translate business needs into system and process solutions
• Strong relationship‑building skills with the ability to influence across levels