Senior Product Manager - RCM Billing & Payments

Lantern is a specialty care platform that connects people with top specialists for various healthcare needs. They are seeking a Senior Product Manager - RCM Billing & Payments to build and grow their billing and payment systems while ensuring high-quality data management and governance.

Responsibilities:

• Enable seamless, standardized, and multichannel (API, EDI, and Batch) Data Exchange frameworks including ingestion, mapping, translation, validations and support overall data management and governance with vendors and partners to support critical billing and payment workflows and
• Build scalable solutions and workflow automation, ensuring the highest level of data quality standards
• The PM will build, drive, and execute product strategy while providing exemplary leadership, mentorship and guidance to their teams
• This role will help shape and evolve the product function towards better processes, tooling, and execution as we aim to continuously improve our craft
• Build and manage Lantern’s Interoperability and data products serving both internal and external stakeholders
• Perform deep discovery and user research with stakeholders, members, internal users, while considering legal, regulatory and competitive and market dynamics
• Bring qualitative and quantitative insights to the table for discussion
• Create and drive the member experience product strategy coupling the front-end user/member experience with a world class care team service experience
• Collaborate and align strategy with relevant stakeholders including presenting to and working with senior leadership
• Create, align, and provide cross org visibility to TPA Data roadmaps
• This role is both responsible and accountable for all work that happens around internal and external data exchanges
• Create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar
• Set the bar for when and where to experiment
• Bring a data-driven approach to building products but leverage your experience and product sense to deliver the right products on time and within budget
• Perform rapid experimentation where needed, test manually, build stat sig experiments that prove and disprove our hypothesis
• Apply product led growth concepts, letting our users (internal/external) shape our Analyze existing products, make the tough calls, say no, and create pitches and actionable plans for implementing new features
• Make smart decisions applying 1 vs. 2-way door framework
• Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org Manage the product development process and timeline to ensure targets are met on time and in budget
• We support calculation and collection of member cost share, collections, administer rewards and benefits, client invoicing, collections, reconciliation, reporting & analytics
• We need to set specific standards and rules for the future to reduce operational overhead and increase simplicity in our service offering
• These systems need to be refined and developed to increase productivity
• Be an Advocate and Support the member’s experience in conjunction with relevant integrations through health plans and digital health partners
• Create scalable, accurate, differentiated internal and external reporting
• Create scalable, accurate, differentiated internal and external reporting

Requirements:

• 7+ years' experience in Product Management, Healthcare Data Management or related fields
• 5+ years in relevant specialty product area (Healthcare Payments, RCM, TPA, and X12 Data exchanges, technical services etc.)
• Healthcare or HealthTech experience required
• Bachelor's degree required
• Experience with startup/growth phase company
• Collaborating with both US and offshore teams
• Experience with Agile Scrum Methodology
• Ability to travel up to 1-2x/quarter