Key skills
Product ManagementArtificial IntelligenceData AttributionAgile Software DevelopmentAnalytical SkillsIntent ModelingNLP SystemsPerformance AnalyticsCross-Functional LeadershipAIMLNLPLLMAnalyticsSaaSCRMAgileCustomer Success
About this role
Kyyba Inc is a global company founded in 1998, specializing in high-quality resources and recruiting services. They are seeking a Senior Product Manager to lead the vision, strategy, and execution of a next-generation Data Attribution & Intent Platform that powers multiple virtual agents across various channels, focusing on AI safety, customer experience, and continuous optimization.
Responsibilities:
- Define and execute the roadmap for an enterprise-grade Intent & Attribution Platform supporting multi-channel (chat, SMS, voice) virtual agents
- Establish a scalable architecture that integrates with conversational AI systems, CRM platforms, knowledge bases, analytics tools, and contact center systems
- Lead the development of intent classification frameworks across customer touchpoints
- Define response validation pipelines that include: Knowledge grounding and citation requirements. Policy enforcement checks. Confidence scoring and escalation thresholds. Real-time risk detection
- Design and implement attribution models that measure: Leading indicators: intent recognition accuracy, containment prediction, response confidence, latency, user sentiment. Lagging indicators: deflection rate, call reduction, resolution rate, CSAT, repeat contact rate
- Define automated and human-in-the-loop quality scoring models
- Collaborate with Engineering, Data Science, UX, Compliance, Contact Center Operations, and Customer Success
Requirements:
- 10+ years of Product Management experience (AI/ML, conversational AI, or analytics platforms preferred)
- Bachelor's Degree
- Agile Software Development
- Analytical
- Analytical skills
- Artificial Intelligence & Expert Systems
- Business Strategy
- Strong understanding of: Intent modeling & NLP systems
- LLM guardrails and hallucination mitigation techniques
- Attribution modeling & performance analytics
- Conversational platforms (chat, SMS, voice IVR)
- Experience with enterprise SaaS platforms and API-driven architectures
- Proven ability to define metrics frameworks and performance dashboards
- Strong analytical mindset and ability to work with data scientists and engineers