Senior Product Manager - RCM Billing & Payments

Lantern is a specialty care platform dedicated to connecting individuals with top healthcare providers. The Senior Product Manager will be responsible for managing member billing, client invoicing, and payment collections while driving product strategy and ensuring high-quality data management.

Responsibilities:

• Enable seamless, standardized, and multichannel (API, EDI, and Batch) Data Exchange frameworks including ingestion, mapping, translation, validations and support overall data management and governance with vendors and partners to support critical billing and payment workflows
• Build scalable solutions and workflow automation, ensuring the highest level of data quality standards
• Build and manage Lantern’s Interoperability and data products serving both internal and external stakeholders
• Build and mentor high performing agile teams driving best in class execution and delivery of high-quality products
• Perform deep discovery and user research with stakeholders, members, internal users, while considering legal, regulatory and competitive and market dynamics
• Create and drive the member experience product strategy coupling the front-end user/member experience with a world class care team service experience
• Create, align, and provide cross org visibility to TPA Data roadmaps
• Create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar
• Set the bar for when and where to experiment
• Bring a data-driven approach to building products but leverage your experience and product sense to deliver the right products on time and within budget
• Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org
• Manage the product development process and timeline to ensure targets are met on time and in budget
• Support calculation and collection of member cost share, collections, administer rewards and benefits, client invoicing, collections, reconciliation, reporting & analytics
• Set specific standards and rules for the future to reduce operational overhead and increase simplicity in our service offering
• Refine and develop internal tools and systems to increase productivity
• Be an Advocate and Support the member’s experience in conjunction with relevant integrations through health plans and digital health partners
• Create scalable, accurate, differentiated internal and external reporting

Requirements:

• 7+ years' experience in Product Management, Healthcare Data Management or related fields
• 5+ years in relevant specialty product area (Healthcare Payments, RCM, TPA, and X12 Data exchanges, technical services etc.)
• Healthcare or HealthTech experience required
• Bachelor's degree required
• Experience with startup/growth phase company
• Collaborating with both US and offshore teams
• Experience with Agile Scrum Methodology
• Ability to travel up to 1-2x/quarter