Project Coordinator - Incident Management

Primary Services is excited to announce the Project Coordinator - Incident Management role for a leading company in the energy sector. This role offers an opportunity to support a high-performing Incident Management team by coordinating operational tasks, tracking action items, and ensuring seamless communication across multiple departments.

Responsibilities:

• Coordinate project meetings and follow-ups across multiple teams and time zones
• Capture, track, and maintain action items, commitments, and timelines
• Document updates, decisions, and communications accurately without direction
• Support Incident Managers in organizing artifacts, reporting, and communications during incident resolution
• Perform independent data analysis to support operational decision-making
• Identify and document process improvement opportunities and preventive measures
• Collaborate and build relationships with stakeholders across various departments
• Maintain high attention to detail in all documentation and tracking activities

Requirements:

• Bachelor's degree in Business Administration or related field, or 1–3 years of relevant experience
• Proficiency in Microsoft Office software, including Word, Excel, and PowerPoint
• Strong analytical and problem-solving skills
• Proven ability to manage multiple priorities independently and follow through without reminders
• Demonstrated organizational skills with meticulous attention to detail
• Excellent written and verbal communication skills, particularly for meeting summaries and incident updates
• Experience with SAP preferred
• Knowledge of competitive retail electricity and natural gas markets is a plus
• Familiarity with continuous improvement methodologies and related certifications is advantageous