Primary Services is excited to announce the Project Coordinator - Incident Management role for a leading company in the energy sector. This role offers an opportunity to support a high-performing Incident Management team by coordinating operational tasks, tracking action items, and ensuring seamless communication across multiple departments.
Responsibilities:
- Coordinate project meetings and follow-ups across multiple teams and time zones
- Capture, track, and maintain action items, commitments, and timelines
- Document updates, decisions, and communications accurately without direction
- Support Incident Managers in organizing artifacts, reporting, and communications during incident resolution
- Perform independent data analysis to support operational decision-making
- Identify and document process improvement opportunities and preventive measures
- Collaborate and build relationships with stakeholders across various departments
- Maintain high attention to detail in all documentation and tracking activities
Requirements:
- Bachelor's degree in Business Administration or related field, or 1–3 years of relevant experience
- Proficiency in Microsoft Office software, including Word, Excel, and PowerPoint
- Strong analytical and problem-solving skills
- Proven ability to manage multiple priorities independently and follow through without reminders
- Demonstrated organizational skills with meticulous attention to detail
- Excellent written and verbal communication skills, particularly for meeting summaries and incident updates
- Experience with SAP preferred
- Knowledge of competitive retail electricity and natural gas markets is a plus
- Familiarity with continuous improvement methodologies and related certifications is advantageous