Director, Sales Engineering - SE Desk

Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The role involves leading a diverse team of Sales Engineers, providing technical resources to support sales engagements, and developing strategies for scaling the organization while ensuring alignment with cross-functional teams.

Responsibilities:

• Build and lead Samsara’s “SE Desk” Sales Engineering organization covering North America, maintaining a multi-year forward looking plan for scaling the program
• Develop and lead an inclusive, engaged, and high performing organization
• Lead from the front in high-impact situations, serving as a thought leader and executive sponsor for the SE Desk service offering
• Own your organizations’ performance against all sales goals and ensure cross-functional partnerships are productive and efficient
• Develop strategies and processes that enable our Sales Engineering organization to scale, engaging leadership and stakeholders to build consensus
• Support any technical escalations that may arise from your organization’s presales activities (product issues, feature requests, etc.)
• Sample the customer experience by installing, testing and using the gear you are selling
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Requirements:

• 4-year degree from an accredited university
• 5+ years of experience managing a technical team, ideally in a sales engineering capacity
• Proven success in hiring, developing, and retaining diverse talent
• Experience creating scalable and consistent feedback loops enabling your Management Team to participate in process improvements and scaling activities
• Ability to construct and evaluate robust SE coverage ratios based on Sales need across different segments globally
• Experience building processes and integrating software tools to measure organizational performance
• Experience prioritizing feedback from Sales Team members, prospects, and customers to drive product and process development
• Experience collaborating with internal cross functional teams (Product Management, Customer Success, Support, etc.) to deliver results as part of the sales cycle
• Success in managing relationships with external technology partners through complex sales cycles
• Experience building programs with well defined SLA's, multiple cross functional stakeholders, and international scope
• BS or MS in an Engineering discipline from an accredited university
• 5+ years of experience managing a Sales Engineering Team selling cloud managed hardware product lines
• Direct experience leading large technical teams that service SMB and/or Mid Market prospects and customers
• Experience partnering with GTM teams in developing frontier markets to increase sales and drive product development
• Experience leading through organizational change, adapting processes to integrate with new cross-functional teams, and bringing new products to market
• Experience managing a budget across sizable projects and/or teams
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)