Salesforce Engineer / Administrator (Junior–Mid Level)(Path to Architect)

FranklinWH Energy Storage Inc. is a rapidly expanding company determined to become the leader in the global energy home storage system industry. They are seeking a hands-on Salesforce Engineer / Administrator to support the design, configuration, and ongoing evolution of their Salesforce platform, working closely with business stakeholders to translate requirements into scalable solutions.

Responsibilities:

• Configure and maintain objects, fields, record types, page layouts, flows, validation rules, and automation
• Manage profiles, permission sets, role hierarchy, sharing rules, and access governance
• Support release management, sandbox strategy, and deployments (Change Sets / DevOps tools)
• Monitor system health, data quality, and adoption metrics
• Partner with the TI Program Manager to intake business requirements and clarify scope
• Translate operational, sales, and service needs into Salesforce solutions
• Support user onboarding, enablement, and documentation
• Troubleshoot issues and provide Tier 2 Salesforce support
• Assist with data modeling, field usage analysis, and best practice implementation
• Build and maintain reports and dashboards for Sales, Service, and Leadership
• Support data governance initiatives (field history tracking, auditability, data dictionary alignment)
• Ensure changes align with security, compliance, and scalability standards
• Support integrations with adjacent systems (e.g., LMS, ticketing, document management, automation platforms)
• Assist with OAuth, connected apps, API users, and integration troubleshooting
• Partner with vendors and internal teams on integration testing and rollout
• Maintain clear documentation for configurations, processes, and architectural decisions
• Support standardized intake, approval, and change management workflows
• Contribute to continuous improvement of Salesforce governance and operating models

Requirements:

• 2–5 years of hands-on Salesforce experience (Admin, Engineer, or hybrid role)
• Experience supporting real-world business processes in Sales and Service Cloud
• Strong understanding of Salesforce core platform concepts (objects, automation, security)
• Comfortable working in sandbox and production environments
• Ability to translate ambiguous business needs into concrete technical solutions
• Strong documentation and communication skills
• Salesforce Administrator certification (required within 6–12 months if not already held)
• Exposure to Sales Cloud, Service Cloud, or Experience Cloud
• Familiarity with integrations, APIs, or automation platforms (e.g., Workato, Zapier, MuleSoft, etc.)
• Experience supporting data cleanup, field rationalization, or system migrations
• Interest in growing toward solution or technical architecture