Associate Implementation Project Manager

DrFirst, Inc. is a Healthcare IT company that empowers providers and patients through intelligent medication management. The Associate Implementation Project Manager will support practice and end-user implementations of DrFirst products, ensuring successful configurations and go-lives while managing client communication and project plans.

Responsibilities:

• Lead the registration and configuration of end users and partners on DrFirst products
• Discuss and recommend registration workflow changes and solutions with client contacts through analysis of workflows and scalability
• Enhance customer experience and satisfaction through high CSAT scores via client surveys, quality assurance, and internal reviews
• Maintain and drive client communication including timely follow-up to questions, email inquiries, and telephone calls
• Independently manage multiple priorities including customer setups, registrations, and configuration support while maintaining high service levels and SLA response times
• Handle customer registrations and requests within 2 business days and respond to urgent requests within 4 hours of receipt
• Collaborate cross-functionally with Professional Services team members and other DrFirst departments, transitioning seamlessly between diverse responsibilities
• Build and share documentation to support knowledge transfer and process improvement initiatives
• Enable PDMP integrations for all customer types by providing instructions, tracking status, and enabling credentials
• Triage PDMP requests, disable integrations as needed, communicate with PDMP Gateway vendors, and troubleshoot post-implementation issues

Requirements:

• Bachelor's degree in Business Management, Education, Computer Science, or a related field
• Basic understanding of ambulatory and inpatient healthcare work environments
• Strong communication and interpersonal skills with the ability to engage confidently with clinical and non-clinical stakeholders
• Excellent organizational skills with the ability to manage multiple concurrent priorities
• Ability to create documentation, process guides, and reference materials
• Basic understanding of technical and registration terminology
• Proficiency sorting and analyzing data in Excel
• Prior experience in healthcare IT, implementation coordination, or project management
• Familiarity with ticketing systems or CRM tools such as Salesforce, Jira, or similar platforms
• Exposure to PDMP programs, EHR workflows, or e-prescribing systems
• Experience in a client-facing or customer success role