Bilingual Travel Customer Service Representative (Remote)

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. They are seeking highly skilled Bilingual Travel Customer Service Representatives (Spanish-English) to provide professional support for global client programs and ensure a seamless customer experience.

Responsibilities:

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases within company systems
• Collaborate with internal teams to ensure smooth service delivery
• Maintain quality standards while meeting service and performance metrics

Requirements:

• Fluent (verbal and written) in English and in one of the following languages: Spanish, French, Mandarin, Cantonese, Portuguese
• Minimum 2 years of inbound, interactive customer service experience
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Must be located in the USA
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening, including a drug screen
• Call center or high-volume service experience
• Hospitality, travel, or loyalty program experience
• Personal global travel experience
• Experience with GDS (Amadeus, Sabre, Galileo etc.)