Bilingual Travel Customer Service Representative (Remote)

International SOS is a company that delivers premium loyalty and customer service solutions for recognized brands. They are seeking Bilingual Travel Customer Service Representatives to support global client programs and provide world-class service to high-value customers.

Responsibilities:

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases within company systems
• Collaborate with internal teams to ensure smooth service delivery
• Maintain quality standards while meeting service and performance metrics

Requirements:

• Fluent (verbal and written) in English and in one of the following languages: Spanish, French, Mandarin, Cantonese, Portuguese
• Minimum 2 years of inbound, interactive customer service experience
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Must be located in the USA
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening, including a drug screen
• Call center or high-volume service experience
• Hospitality, travel, or loyalty program experience
• Personal global travel experience
• Experience with GDS (Amadeus, Sabre, Galileo etc.)
• Investigative mindset with a passion for creating extraordinary experiences