Customer Success Manager

Guardz is a rapidly emerging player in the cybersecurity sphere, aiming to foster a safer digital landscape for small and medium businesses. The Customer Success Manager will support MSP partners, driving retention and expansion through measurable adoption and customer value, while managing post-sale relationships and ensuring contracted users are fully adopted and utilized.

Responsibilities:

• Own the post-sale relationship for a portfolio of MSP partners from onboarding through renewal and expansion
• Drive outcomes through success plans, stakeholder alignment, and recurring value reviews
• Manage renewals and expansion motions to reduce churn and grow revenue
• Identify risk early using health signals and engagement data; execute targeted retention plays
• Meet and exceed quota through proactive engagement, maximizing product adoption, and building strong stakeholder relationships at every level
• Run onboarding and implementation with clear milestones, timelines, and success criteria
• Lead training, webinars, and recurring outcome-driven business reviews tailored to MSP audiences
• Create or contribute to enablement assets (short videos, guides, best-practice docs) that improve self-service and adoption
• Serve as the voice of the customer—share insights with Product, Support, Marketing, and Sales to improve the customer experience
• Lead escalations with strong ownership, clear communication, and follow-through