defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations and servicing solutions. As a Collections Specialist, you'll support automotive finance clients in a fast-paced contact center, handling customer service and soft collections tasks to help meet financial goals for top lenders.
Responsibilities:
- Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates
- Process ACH Requests and provide payoff quotes
- Perform soft collections:(1-45 days past due) and set up repayment plans
- Use Skip Tracing tools to locate and update customer information
Requirements:
- High School Diploma or GED
- Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
- State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you