Collections/ Customer Service Specialist - Remote

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations and servicing solutions. As a Collections Specialist, you'll support automotive finance clients in a fast-paced contact center, handling customer service and soft collections tasks to help meet financial goals for top lenders.

Responsibilities:

• Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates
• Process ACH Requests and provide payoff quotes
• Perform soft collections:(1-45 days past due) and set up repayment plans
• Use Skip Tracing tools to locate and update customer information

Requirements:

• High School Diploma or GED
• Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
• State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you