Customer Success Manager - USA - M/F/D

AB Tasty is a global leader in AI-powered experience solutions dedicated to helping brands enhance user experiences across digital platforms. The Customer Success Manager will guide clients in utilizing AB Tasty’s products to optimize their digital strategies, build strong relationships, and drive measurable business outcomes.

Responsibilities:

• Build and maintain strong, trusted relationships with key stakeholders across clients
• Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes
• Lead onboarding and adoption of AB Tasty’s platform, helping clients unlock value quickly and effectively
• Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically
• Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion
• Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs
• Capture client feedback and insights to influence internal teams and improve both product and experience
• Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance
• Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs