Welltower Inc. is a global leader in residential wellness and healthcare infrastructure, focused on transforming senior living. The Business Applications Analyst will play a key role in the implementation and support of Yardi Electronic Health Records and eMAR modules, optimizing workflows and improving operational efficiencies.
Responsibilities:
- Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
- Provides expertise in designing and optimizing workflows related to electronic health records (EHR)
- Works closely with AVP, Operations-Business Applications in the development and implementation of comprehensive training programs across multiple mediums
- Provides ongoing support addressing issues, and continuously optimizing workflows
- Collaborates with internal support teams to resolve challenges
- Conducts routine audits to ensure users are provisioned in alignment with Welltower’s segregation of duties and audit compliance
- Implements quality assurance processes
- Establishes best practices and ensures solution delivery adheres to defined standards
- Develops regular and thorough status communications for senior leadership and stakeholders
- Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Requirements:
- Ability to manage portfolios of work
- Solid understanding of project management and agile practices, with the ability to teach and coach others
- Keen ability to engage and lead teams
- Strong interpersonal, conflict management, and communications skills
- Effective documentation and reporting skills
- 3+ years' experience in technical troubleshooting
- Knowledge of healthcare regulations and compliance requirements
- Familiarity with ICD-10 coding terminology
- Familiarity with medical terminology
- Familiarity with clinical workflow processes and EHR best practices
- Medical billing experience is helpful
- Bachelor's degree in healthcare administration, nursing, or a related field
- 1+ year experience working with Yardi EHR, eMAR, and associated modules, strongly preferred
- Agile, Six Sigma, or PMP certification strongly preferred