Solutions Engineer - Public Safety - East North Central US

Skydio is the leading US drone company and the world leader in autonomous flight. They are seeking seasoned Public Safety sUAS professionals to demonstrate Skydio’s solutions for public safety operations across various government agencies.

Responsibilities:

• Collaborate with our Nation’s Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Mid-Markets Accounts Team
• Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems
• Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products
• Gather and analyze customer feedback to inform product improvements and enhancements
• Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans

Requirements:

• Direct experience with Public Safety sUAS operations
• Strong understanding of the 'Drone as First Responder' (DFR) CONOPs
• Detail oriented; able to conduct thorough discovery and capture customer feedback
• Work cross functionally to prepare Customer Success Plans
• Extensive product knowledge on commonly used public safety software solutions (CAD, VMS, etc)
• Working knowledge of API integrations
• Strong understanding of drone technology, public safety sUAS operations, and regulatory compliance
• Excellent problem-solving skills and ability to think critically in high-pressure situations
• Exceptional communication skills, both written and verbal
• Ability to build relationships with clients
• Ability to travel 50-75% of the time
• Ability to lift 60 lbs unaided
• FAA Part 107 Certificate