Inside Account Rep, Public Sector

I. Job Summary

The Inside Account Rep provides day-to-day support for the Public Sector Segment Sales team by responding to assigned service requests. The Rep will also track and respond to customer service calls, billing inquires, and reporting needs; creates customer presentations, tracks bidding results and contract status, and may do special service event planning/coordination.

II. Essential Duties and Responsibilities
 

• Sales Support Functions: • Portfolio Reporting ◦ Provide information and tools to support the planning and execution to increase market share. ◦ Tracks and reports market pricing data and competitive trends • Creates and runs reports to be supplied both internally and externally. • Support the development of proposals and presentations for customer/prospect meetings. ◦ Supports the development of “Go to Market” Strategies and Value Propositions. • Ensure proper revenue tracking by book of customers within WM Systems. • Monitors the contract status of customers and prospects.
• Customer Service Functions: • Interact with customers to ensure that they are serviced to their satisfaction. • Adjusts customer services per requests and ensure proper billing and efficient revenue collection. • Emergency Services – ensures that all steps are planned for and taken for proper response to customer emergencies
• Contract Management: • Develops and maintains contract database by updating status of existing contracts and any other pertinent information • Creates and maintains templates for contract reporting and guidelines for documentation (monthly, quarterly, annual)

III. Qualifications 

A. Required Qualifications 

Must live & work in the US.
 

• High School Diploma or GED (accredited)
• 4 years or more years previous experience (in addition to education requirements)

B. Preferred Qualifications 

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this hybrid position is $22-$23.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.