Guest Experience Specialist

Department: Vend Admin Administration 105009

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Brandon Duncan

Compensation: $19.00 - $21.00 / hour

Description

The Guest Experience Specialist staff is responsible for assisting Merchandisers in between stores services as well as for executing administrative duties for the department.

Essential Duties & Responsibilities

• Customer Service: Conduct all activities directed by Guest Experience Managers for Market Twenty 4 Seven Pre- Grand Opening Events, Grand Opening Events, Client and Customer Engagement Events, Market Audits and Location Cleanliness Standards. Actively engage new and existing customers regarding functionality, user experience and on-going education of Market Offerings, Options and Offerings (Menu, Fresh Food, Healthy, Built & Brewed etc.)
• Administrative Support: Review and answer Market emails and calls when directed or assigned by Guest Experience Manager. Create and place Market Support and Marketing Signage as directed by Marketing Manager and or Guest Experience Manager.
• Data Entry: Complete Store Audits, Grand Opening Recaps, and Client Engagement Event recaps.
• Safety & Sanitation: Follow operational policies and procedures.  Follow health, safety and sanitation guidelines. Clean, sanitize and organize work areas, utensils, and equipment.  Clean coffee and cappuccino machines; wipe down food displays and H-Racks. Organize and stock supplies, service stations and products. Scrub and polish counters, tables, and other equipment. Perform other duties such as sweeping, mopping (only if immediately required) and washing cooler doors, to keep equipment and store sanitary.
• Audits: Assists with store audits and reports feedback to management.
• Teamwork: Contribute to a positive team environment.  Recognize and reinforce individual and team accomplishments. Identify alarms or changes in morale and performance of merchandisers.  Communicate areas of concern to the manager. Maintain calm demeanor during periods of high volume or unusual events.
• Participate in special projects.
• Additional responsibilities as assigned from time to time by management.

Job Requirements

• High-School Diploma or GED
• Must be able to pass DOT.
• Chauffeurs license
• Prior retail experience and familiarization with basic merchandising concepts strongly preferred.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 
• Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Speaking: The ability to communicate information and ideas in speaking so others will understand. 
• Service Orientation: Actively looking for ways to help people. 
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do. Adjusting personal actions in relation to others' actions. 
• Self-Development:  Assessing performance of yourself to make improvements or take corrective action.

Benefits

 We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 
 
 • Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
 • Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 
 
 Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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