Regional Director of Field Operations

💰 Competitive Pay: Hourly rates start at $30 per hour, with higher compensation available for candidates with meaningful multi-site leadership experience.

What You’ll Be Doing:

✔ Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
✔ Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
✔ Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
✔ Design and implement training programs that empower team members with the skills and tools needed to succeed.
✔ Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
✔ Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
✔ Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
✔ Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
✔ Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
✔ Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.

What We’re Looking For:

✔ 5+ years of dental operations leadership experience, managing 20–50 practice locations.
✔ Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes.
✔ Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress.
✔ Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization.
✔ Availability to travel within the New York Metro Area four days per week, with a strong field presence.