Senior Strategy Business Partner

About the team

Zillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed. The GTM Strategy & Operation team acts as our internal strategy house, architecting business models that deliver value to agents while building sustainable revenue for Zillow.
We're seeking a dynamic Senior Strategy Business Partner reports to the Director of Sales Strategy to serve as a trusted advisor to Sales and Customer Success leadership. You'll play a critical role in driving performance optimization, operational excellence, and strategic execution across our Agent solutions portfolio.

About the role

As a Senior Strategy Business Partner, you'll be the strategic right-hand to segment and channel leaders, helping them exceed performance targets through data-driven insights, strategic recommendations, and operational support. You'll lead critical business rhythms, develop sales plays, drive operational improvements, and serve as a key liaison between CSM leadership and cross-functional partners.

This role requires a consulting mindset combined with strong operational expertise. You'll need to structure ambiguous problems, translate complex data into actionable insights, and influence senior leaders through compelling analysis and strategic recommendations.

What You'll Do

• Serve as Strategic Business Partner: Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets

• Lead Weekly Business Reviews: Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy. Identify gaps, surface opportunities, and provide actionable recommendations to leadership

• Develop and Execute CSM Plays: Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth

• Drive Operational Improvements: Identify process inefficiencies, workflow bottlenecks, and productivity barriers. Design solutions and lead cross-functional implementation of operational enhancements that improve sales effectiveness

• Enable Data-Driven Decision Making: Build performance insights conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, productivity benchmarks, and leading indicators

• Support Strategic Planning: Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions

• Partner Cross-Functionally: Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders to ensure alignment on strategic initiatives and seamless execution

• Facilitate Performance Management: Analyze performance trends, diagnose root causes of gaps, and develop data-backed recommendations to improve CSM productivity and product adoption

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• The Strategic Consultant: Background in Management Consulting or proven ability to bring a consulting approach to CSM Operations roles. You structure problems, develop frameworks, and deliver executive-ready recommendations

• The Trusted Advisor: Strong executive presence with ability to build credible relationships with senior CSM leaders and influence without authority

• Analytically Rigorous: Expert analytical skills with ability to work with complex datasets, identify trends and root causes, and translate findings into clear, actionable insights

• Exceptional Communicator: Outstanding verbal and written communication abilities with consulting-caliber presentation skills. Proven ability to synthesize complex data into compelling narratives for executive audiences

• Strategic Problem-Solver: Intellectually curious with demonstrated ability to tackle ambiguous challenges, identify opportunities, and implement effective solutions using a hypothesis-driven approach

• Operationally Excellent: Track record of identifying and implementing process improvements that deliver measurable business impact

• Highly Collaborative: Ability to work effectively across functions, build strong relationships, and drive alignment in matrixed environments

Required Qualifications

• Education: Bachelor's degree in Business, Finance, Economics, Engineering, or related quantitative field; MBA or advanced degree preferred

• Experience: 8+ years of experience in Management Consulting, CSM Operations, Revenue Operations, or GTM Strategy within Enterprise Software or Technology. Consulting background strongly preferred (strategy consulting experience at top-tier firms is a plus)

• Technical Expertise: Advanced proficiency in Excel modeling and SQL for deep-dive analysis; strong experience with Salesforce, Tableau, and sales analytics platforms

• Executive Communication: Proven ability to deliver clear, compelling presentations to senior leaders, facilitate productive business discussions, and influence strategic decisions through data-driven insights

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.