Customer Service Rep-CSR

ID Logistics is an international contract logistics group, with revenue of €1,911 million in 2021. ID Logistics has more than 360 sites across 18 countries, representing 8.0 million square meters (86 million square feet) of warehousing facilities in Europe, America, Asia and Africa, with 28,000 employees. 

 

With a global client portfolio balanced between retail, detail picking, healthcare and e-commerce sectors, ID Logistics is characterized by offers involving a high level of technology. ID Logistics US is well-positioned with strong capabilities in the food and beverage, consumer packaged goods, e-commerce industries, and has a unique set of competencies across all verticals within the co-packaging service portfolio. 

 

The position carries out all Customer Service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

When you join ID Logistics, you become part of a company committed to Investing in our Employees. This commitment is the foundation for the ID Logistics benefits program. As an Employer of Choice, ID Logistics invests in you by providing a comprehensive benefits program that offers a valuable, affordable benefit plan package that includes medical, dental, vision, employer paid life insurance, 401(k) with employer match, generous paid time off along with other supplemental benefits.

Safety of our associates has always been Our #1 priority. 

 

Customer Service Responsibilities:

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Customer Service Benefits:

• Medical, Dental, Vision (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open-Door culture

Rate: $20.00 Hourly

Schedule: 7:00am to 3:30pm

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education;
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite