Customer Service Rep

Concentrix is a global leader in customer experience solutions, dedicated to helping businesses deliver outstanding service and innovative technology-driven solutions. The Customer Service Representative - Tax role involves handling inbound and outbound customer calls related to tax products and services, assisting customers in resolving issues, and enhancing their overall experience.

Responsibilities:

• Provide inbound customer support following established call flow guides to ensure consistent service quality
• Assist customers in resolving basic technical issues related to tax products and services
• Accurately track, document, and retrieve customer information within company databases to maintain detailed records of interactions
• Identify opportunities to offer additional products or services that meet customer needs, enhancing their overall experience
• Deliver exceptional customer service with professionalism, patience, and a positive attitude, ensuring customer satisfaction

Requirements:

• At least one year of customer service experience
• High school diploma or GED
• Open availability for seasonal work
• Quiet, distraction-free environment at home
• Proficiency in multitasking
• Eagerness to learn new technologies
• Strong computer navigation skills
• Familiarity with PC systems
• Desktop or laptop capable of meeting technical requirements
• Windows 11+ operating system
• 8GB or higher RAM
• Intel i5 or AMD Ryzen 5 processor
• Reliable internet connectivity with DSL, cable, or fiber connections at speeds of 10 Mbps download and 3 Mbps upload or higher
• Ability to hardwire via Ethernet during work hours
• Must reside in the United States
• Valid U.S. address