General Manager

Description

 Locally owned since 1952, Burgermaster is a family-owned restaurant chain specializing in local, grass-fed beef burgers served drive-in style. Burgermaster feels like your neighborhood family-oriented diner, while serving food at speeds comparable with fast food restaurants! We are a growing fast casual restaurant group with a footprint across multiple locations. Our brand is known for its innovative approach to dining, commitment to quality, and a culture that champions growth, learning, and operational excellence. As we continue to expand, we are looking for a General Manager who shares our passion for the restaurant industry and is eager to grow with us. 

Role and Responsibilities

· Manages the recruitment, hiring and training of restaurant staff.

· Organizes and oversees the staff schedules, including managing callouts to ensure proper coverage.

· Estimate and manage food, beverage, and labor costs.

· Ensures customer satisfaction with all aspects of the restaurant and dining experience.

· Handles customer complaints, resolving issues in a diplomatic and courteous manner.

· Proactively manage employees by owning development, training, and ensuring a great place to work.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees in accordance with restaurant policy.

· Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.

· Manages inventory and purchases food and supplies.

· Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.

· Review and ensure the POS timekeeping system is accurate to ensure timely processing of payroll.

· Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.

· Proactively works with Executive Team to develop programs to drive revenue growth in the restaurants.

· Maintains sales records and tracks cash receipts.

· Prepares and submits reports and other documentation requested by the CEO.

· Performs other duties as assigned.

Required Knowledge, Skills, and Abilities

· Strong supervisory and leadership skills.

· Excellent interpersonal skills with a focus on customer service.

· Excellent time management skills.

· Excellent organizational skills and attention to detail.

· Familiarity with food handling, safety, and other restaurant guidelines.

· Proficient with Microsoft Office Suite or related software.

Education and Experience

· High school diploma or equivalent required.

· Previous restaurant experience required; management experience required.

· Successful completion of corporate training program required.

Work Environment

· Ability to traverse all parts of the restaurant quickly.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift 50 pounds at times.

· Time divided between desk work, working in restaurant, and meetings.

· Must be comfortable working long hours, including nights and weekends.

Benefits

• Dental
• Health
• Vision
• Life
• Vacation
• Sick Pay
• Paid meal while on shift
• 401(k)
• 401(k) match

 $87,000 – $100,000 annually plus bonus