Treasurer's Office - Billing and Special Programs Coordinator

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Treasurer’s Office is accepting applications for the following employment opportunity: Treasury Program Specialist II – Billing and Special Programs Coordinator.

This is a full-time position in the Operations Division of the Treasurer’s Office. The employee performs highly responsible administrative support duties and supervises billing and other special programs in the Operations Division.

Major Job Duties:  

• Coordinating all aspects of mailing operations related to tax billing, including annual billing cycles as well as day-to-day correspondence;
• Serving as the main point of contact with print vendors and the U.S. Postal Service, managing the review and reconciliation of related invoices;
• Communicating with mortgage lenders, tax-service providers, and leasing companies to facilitate billing and payment processing;
• Coordinating with other county departments to support accurate tax account billing, processing assessment and adjustment information received with precision and accuracy;
• Managing payment processing operations and related system activities across various payment methods;
• Providing in-person, over-the-phone, or written customer service to Arlington taxpayers in a high-volume environment; and
• Assisting management with other duties as required.

The ideal candidate will possess effective verbal and written communication skills, coachability, sensitivity, self-motivation, time-management skills, empathy for customers, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. This position requires the ability to multitask and alternate between in-person counter duties and back-office desk duties as needed. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for customer needs. The candidate must be capable of providing technical assistance to staff and customers on difficult or unusual system problems. 

Minimum Qualifications: 

• Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and
• Significant experience in performing responsible administrative support activities; experience in programs similar to those in the Treasurer's Office is preferred.

Substitution(s): Additional education may be substituted for experience.

Desirable Qualifications: Preference may be given to applicants with experience in one or more of the following:

• ​​​Working directly with the public and explaining policies and regulations to customers, preferably in a setting similar to that of the Treasurer’s Office;
• ​​​Strong technical proficiency using Microsoft Office Suite, especially MS Excel; and/or
• ​​​Providing technical assistance to staff and customers on difficult or unusual system problems.

 

Special Requirements

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

​Resume Requirement: A complete application includes a resume. Please attach your resume to the application and verify that the details of your application provide further evidence of your experience and qualifications as displayed on your resume.​

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions.

 

Additional Information

Work hours: This is not a remote opportunity; employees are expected to be in the office full time. Normal office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.

All positions within the Treasurer’s Office are Non-Bargaining (NB).

The official title of this position is: Treasury Program Specialist II.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

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