Clinical Program Coordinator (RN) - Ambulatory (Takoma Theatre Location)

At the historic Takoma Theatre building, Children’s National offers top-ranked pediatric neurology and behavioral healthcare in the District of Columbia.

Position Summary

The Clinical Program Coordinator will successfully complete the hospital and nursing orientation at CNMC. Will coordinate nursing care and services for patients and family members in specific healthcare specialty encounters by telephonic, electronic, in person, and/or by mail. Will consult with physicians, and other healthcare providers to resolve health concerns. 

All nursing practice is based on the legal scope of practice, national and specialty nursing standards, CNMC Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. CNMC support the development of RN relationships within the community, specifically those relationships associated with the health and wellbeing of the community at large. Responsible to lead the activities of the patient care delivery team for specific patient population. Provide continuous accountability to assess, plan, implement and evaluate clinical care and ensure that continuity of care is maintained.

This position is Monday - Friday. The shift may vary between 7:30am - 5:30pm. This role may require direct patient care as needed.

Minimum Education
Bachelor's Degree (Required)

Minimum Work Experience
5 years of Nursing experience. Minimum of 1 year of recent pediatric experience in a comparable setting. Minimum of 1 year of demonstrated nursing leadership experience for example as a charge nurse, educator, preceptor, council chair /member advancement on the clinical ladder or comparable positions. (Required)

Functional Accountabilities

Professional Practice

• Participate in/support Shared Nursing Leadership.

• Contribute to the sustainability and advancement of nursing excellence which translates into on-going Magnet designation.

• Participate, contribute to internal/external committees, professional organizations, community activities.

• Accountable to support/participate in the Division of Nursing’s performance improvement process.

• Identify ,define ,and report on measures consistent with Nurse Sensitive Indicators (NSIs) for Ambulatory Nursing Practice.

• Integrate evidence-based practice and research into practice.

• Assist physicians and other professional providers to maintain appropriate cost and desired patient outcomes.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Patient Family- Centered Care

• Plan to consult and collaborate with patients, families physicians, nurse practitioners, physician assistants and other professional colleagues; involve patients and families in shared decision making; advocate for patient and family; accessing relevant health services.

• Responsible and having the authority and accountability for clinical care for specific patient population and area workflow; develop pertinent goals based on patient response to illness, health promotion and program expected outcomes; implement suitable, evidence-based nursing interventions; provide careful and complete documentation of care provided.

• Use the nursing process in the clinic setting and in tele-health services to assess patient problems and concerns; critically analyze and integrate subjective and objective data.

• Provide health education based on the patient /family learning preferences throughout a patient’s disease trajectory or health promotion; utilize expertise in cultural competency to enhance relationships, processes, and outcomes for patients/families.

• Engage opportunities to act in the best interest of the patient/family, building trust and confidence, while upholding moral and legal standards of due care.

• Coordinate mechanisms across systems, institutions, and community to provide continuity of care for wellness needs or health concerns; direct and participate in the development of patient care policies and protocols in order to advise and guide practice.

Resources and Work Environment

• Establish and maintain medical equipment and supplies, include a plan to promote safe and effective use of equipment.

• Ensure regulatory requirements are met and area is in a constant state of readiness in area of practice; keep update on the application of health informatics systems such as diagnosis and treatment technology linked to patient care.

• Apply knowledge of operations, financial principles, and resources to ensure quality and appropriate care services are delivered in a cost effective and safe manner.

• Responsible to enhance knowledge, skills and abilities in areas in clinical, legal, regulatory and cultural competence associated with patient population and community relevant care.

• Employ critical attributes of effective collaboration to create, promote, and maintain an environment that supports successful partnership and high performance team outcomes.

Partners for Excellence

• Facilitate interdisciplinary patient care rounds/conferences to review treatment goals and optimize outcomes.

• Ensure time, schedule and alternate coverage accuracy in meeting patients/families care and personal needs; participate in cross coverage of other areas providing clinical care when the special needs arise.

• Direct the flow of patients and staff to assure patients are adequately managed and the care environment is running smoothly.

• Work in collaboration with professional staff including RNs, LPNs, PCTs and other unlicensed assistive personnel as manifested in the state practice act/guidelines and CNMC job descriptions.

• Communicate and escalate clinical/administrative issues as appropriate to levels of individuals assigned for resolution.

• Participate in the peer review for staff.

Organizational Accountabilities

Organizational Commitment/Identification 

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance