Customer Service Professional, Rentals

Location: Calgary, AB

Status: Full-Time (40 hours per week)

Reports To: Assistant Branch Manager

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

About the Position

ATS Traffic is currently looking for a Customer Service Professional (CSP) to join our Rentals department in Calgary, Alberta. This is an excellent opportunity for anyone with retail customer service and/or sales background looking for their first experience working within a professional setting!

This position is the first point of contact for customers looking to rent equipment from ATS. The CSP will handle inquiries for quotes, rental orders, deliveries and pick-ups.  CSP will handle customer concerns as well as taking orders via phone, email and walk-in.

Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment? If this sounds like you, submit your application today!

Responsibilities

• Data Entry: accurately processing quotes, orders, jobs and tickets for customers in TCR system 
• Answer customer calls for rental requests, greet walk-in customers
• Handle inquiries for quotes, orders, deliveries and pick-ups, as well as customer concerns
• Invoicing rental customers promptly
• Build and maintain customer relationships
• Take payment on cash sales

Qualifications

• Approximately 2 years’ experience in customer service and/or sales is required.
• Previous experience working in the traffic control/construction industry is an asset.
• Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required.

We will provide training to the right candidate, apply today!

Why Choose ATS Traffic?

We have always been a family-owned business. You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

• Health and Dental Coverage
• Can qualify for a Health Spending Account
• Regular company events like barbecues and holiday parties

Do you have a good attitude?  Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you’d be a great fit at ATS Traffic – apply today!

We thank all applicants for their interest, however only selected candidates will be contacted.

*By applying to this posting you will receive auto-generated emails to the account provided. Please ensure to check your junk/spam folder as these emails may be re-directed.