Key skills
CRMProject ManagementCommunicationCollaboration
About this role
This is a remote position.
This is a remote position.
Excited to join the world of customer support? Apply now for the CRM ADMIN position at MTC!
Abhyaz is seeking a dedicated CRM ADMIN Executive who is passionate about delivering product service. If you're ready to provide top-notch support to our customers and ensure their satisfaction, then this opportunity is for you.
Core Functional Responsibilities:
As a CRM administrator, you'll be responsible for managing and customising the CRM platform to meet the organization's needs. You'll also support users in using the system effectively. A CRM administrator's core responsibilities include:- System administration : Managing the CRM system, including user permissions, workflows, custom objects, and profiles
- User support : Providing support and troubleshooting for users, including answering questions and resolving issues
- Data analysis : Analyzing data to gain insights into team productivity, effectiveness, and operation
- Collaboration : Working with other teams to capture business requirements and implement CRM solutions
- Integration : Coordinating and supporting integrations with third-party apps, plugins, and tools
- Security : Setting up processes to manage and protect customer and business data
- Training : Providing training to administration, staff, and faculty
- Manage and organize office operations: Administrators oversee day-to-day operations, such as managing schedules, coordinating meetings, and handling correspondence. These ensure that your office environment is organized and efficient.
- Maintaining records and databases: Administrators often handle sensitive information and maintain databases and records. Data accuracy, security and confidentiality are guaranteed.
- Financial Management: Administrators can manage budgets, track expenses, and process invoices. We may also work with the finance department to ensure financial compliance.
- Staff support: Administrators can help with the hiring, onboarding, and offboarding process. We may also record employee records, administer benefits, and reconcile payroll.
- Communication and Coordination: Administrators act as liaisons(a link for communication) for internal and external stakeholders. Facilitate communication between team members, departments, customers and suppliers. We may also assist you in preparing reports, presentations and other communications.
About Abhyaz Internships :
Abhyaz Internships are a 4-16 weeks remote opportunity designed to develop your professional acumen while you work on critical real time projects. You are expected to spend 25 - 30 hrs a week. Our team of mentors and industry professionals guide you through every step of the project for you to gain valuable hands on exposure. We publish your work results in your online portfolio, allowing you to strengthen your professional resume and social media profiles, while showcasing your work to best position your talents for future opportunities.The outcomes will be byte-sized projects that will have to be delivered every week. Your outcomes will be reviewed and grade by peers and your supervisors. Interns who excel in their project may be offered a guidance and support to secure placements within reputable companies.
Hiring Process:
Steps Process Timeline
Step 1 -Job Postings on our Career page - Friday
Step 2 - Call for Registration and Enrolment - Friday
Step 3 -Completing Portfolio Submissions - Next Thursday
Step 4 -Evaluation Process ends on Abhyaz platform - Next Thursday
Step 5 - Interview & Job offer - Friday
Step 6 - Onboard – Accept our Job Offer and onboard - Monday
Internship Work Timings at Abhyaz 1. Full-Time Interns (11 AM – 5 PM) • Must be fully available in the virtual office. • Allowed to take scheduled breaks. 2. Part-Time Interns • Slot 1: 11 AM – 2 PM • Slot 2: 2 PM – 5 PM • Interns must be present in the virtual office during their chosen slot. 3. Off-Time Batch (Flexible Work Hours) • Must report to the virtual office between 5 PM – 6:30 PM. • Work hours outside this period are flexible based on availability. • Mentors will be available until 6:30 PM. • Interns should provide task updates to the Project Management Executive. Requirements
Qualification:
Bachelor's degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Problem-solving :- The ability to analyze and solve problems
- Interpersonal skills : The ability to work with people of different technical skills
- Communication : The ability to communicate complex concepts clearly
- Data management : The ability to maintain accurate customer data
- Project management : The ability to manage projects You should also have knowledge of customer relationship management (CRM) software and technical skills. &