Designation - Senior Executive / Assistant Manager HR
Function - Learning & Development
Location - Mumbai (Goregaon W)
Qualification - Any Graduate
Work Experience - 2 - 7 Years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The L&D AM / Manager will be responsible for supporting the L&D function, with a primary focus on the design, development, delivery and assessment of high-impact training and development programs. This includes aligning initiatives with broader business objectives and supporting capability-building for a future-ready workforce.
- The incumbent will report to the AGM - L&D. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Strategic Partnership & Needs Assessment: Collaborate closely with business leaders as a key member of the L&D team to identify learning needs, then design, develop, implement, and track the impact of targeted learning solutions.
- Program Ownership & Coordination: Taking end-to-end ownership of training & learning programs/projects, including coordination and communication of the same;
- Stakeholder Collaboration: Working with diverse stakeholders across the organisation to support the identification, development, and implementation of impactful learning initiatives;
- Solution Delivery: Develop and execute learning solutions aligned with organizational goals, utilizing a blended approach including e-learning modules, online sessions, in-person classroom facilitation, and coaching.
- Effectiveness and ROI Evaluation: Evaluate the effectiveness of training programs through post-workshop engagement and initiatives. Utilize data and insights derived from this process to demonstrate the ROI and drive continuous improvement in learning outcomes.
- Content Development: Create and develop blended learning solutions and content for employees at all levels.
- Sales & Service Capability Building: Support the sales & operations capability development of colleagues across branches through specific development initiatives.
- Promote Continuous Learning: Champion a culture of continuous learning using innovative campaigns, digital content, experiential learning methods, and coaching.
Key Result Areas:
- Facilitation and follow up of various workshops for different levels and functions
- On-time closure of development of training modules
- On-time planning and execution of training programs
- On-time submission of training data/reports
Competencies (Skills essential to the role):
- Stakeholder Management and Collaboration
- Capable of driving engagement & impactful learning interventions.
- Ability to develop content & blended learning design.
- Proficient in designing programs to build sales capability.
- Ability to plan, strategise & measure learning effectiveness and ROI of L&D initiatives
- Ability to facilitate program & deliver excellence
- Ability to work independently and collaboratively.
- Positive and proactive attitude
- Excellent communication and interpersonal skills
Educational Qualification / Other Requirement:
- Bachelor’s / Master’s degree in HR, Business Administration, Psychology or related fields.
- Minimum 2–7 years of experience in L&D roles (training / capability-building / soft skills development programs / customer service training / process training, etc.)
- Certification in areas such as Training Delivery, Instructional Design is preferred.
- Knowledge of Psychometric Assessment / Tools will be an added advantage
- Proficiency in LMS, e-learning authoring tools, virtual training platforms.
- Proficiency in MS-Office applications & G-Suite is an added advantage
- Flexible to travel (as per requirement)
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
Interested candidates can share resume on
alfeeya.siddiqui@rentokil-pci.com