Key skills
SAPCommunicationTime ManagementCollaborationSales
About this role
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are currently looking for a proactive and motivated Customer Service Specialist to interface with customers and where you are an active player in Agilent's sales to support cycle. You will take care of the support service orders where accuracy and responsiveness are key to ensure good service. Any customer query on price, discounts and availability is in good hands with you.
Once the service is delivered to the customer you will take care of closure of these service orders in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
Responsible for interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to internal customers and Agilent trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration or lease administration.
Evaluates customer service assignments and determines actions required. Customer service tasks involve analysis and new/customized approaches. Solves complex administrative and technical problems requiring breadth/depth of customer service knowledge.
The Customer Service Specialist is a key role who will interface with customers and be an active player with our pre- & post sales rep, engineers and other representatives to handle a variety of pre- and post-sales functions.
Qualifications
*Bachelor degree in business administration/equivalent
*Minimum of 1-3 years of total experience for entry to this level.
*Requires extensive knowledge and skills to complete specialized tasks.
*Customer service mindset and problem-solving capabilities
*Positive attitude to delight customers, above and beyond the call of duty
*Able to clearly articulate messages to a variety of audiences
*Able to establish and maintain strong relationships
*Time management in fast paced environment
*Organizational skills to maximize productivity
*Adapts to customer situation & different personalities
*Is always seeking to improve the job and provides solution oriented feedback
*Demonstrates business judgment by knowing when to work independently and when to collaborate
*Ability to solve complex issues that are in the best interest of the customer and the company
*Positively manage stress that is typical in a customer service environment
*Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
*Knowledge of SAP is a must
*Collaboration skills to work with multiple departments to get the task completed
*Good MS office skills and preferably some experience with business applications.
*The language requirements for this position are Excellent Written and Verbal English communication and any other language is an advantage.
*Open to work in the evening and night shift
*Candidate should be open towards working at Manesar site
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.