Product Operations Manager

PublicInput develops Software-as-a-Service solutions for government agencies to enhance public communication. They are looking for a Product Operations Manager to lead product development processes and facilitate cross-functional collaboration within the team.

Responsibilities:

• Develop cross-functional business processes and manage the tools the product and engineering team uses to increase team effectiveness
• Run sprint ceremonies like daily scrum meetings, planning and reviews, and project retrospectives
• Facilitate cross-functional discussions
• Document sprint and feature release notes
• Make data-informed and analysis-based process improvement recommendations to the product and engineering team leadership
• Organize tickets in the company’s project management system (DevOps, Asana) to make sure accurate project statuses are available for consumption
• Maintain product documentation, including internal stakeholder training materials
• Suggest and help gather metrics to be used by business leadership

Requirements:

• Bachelor's Degree in Business, Communications, Engineering, or equivalent work experience
• 2+ years of experience as a product operations manager and/or scrum master and/or customer project manager for a SaaS product
• Experience working across cross-functional teams
• Experience with Agile Development methodology and testing methodologies
• Proficiency in creating and enforcing business processes
• Demonstrated ability to balance multiple, competing priorities in a fast-paced environment
• Empathetic, creative, and pragmatic Problem Solver
• Enjoys analyzing data
• Ability to break down high-level projects into smaller tasks
• Govtech experience preferred, but not required
• Experience with project management, product analytics and AI tools is a plus
• AI and new tech Enthusiast