Customer Success Manager

CAMP Systems International, Inc. is a leader in aircraft compliance and health management, serving the global business aviation industry. They are seeking a Customer Success Manager to build strong relationships with customers, drive product adoption, and ensure customer satisfaction and retention across their portfolio.

Responsibilities:

• Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts
• Drive product adoption, user engagement, and business value across your portfolio
• Proactively manage customer health and create action plans to mitigate churn risk
• Use data to inform your customer strategy, including CHS, usage trends, and key milestones
• Collaborate closely with Account Managers to support renewals and uncover expansion opportunities
• Collaborate with cross-functional teams - including Onboarding, Product, Support, and Marketing - to ensure a seamless handover and customer experience from day one
• Identify and communicate customer feedback internally to improve product and customer experience
• Maintain accurate tracking of customer activities, interactions, and health data in CRM
• Manage accounts across tiers, using a mix of high-touch engagement and digital success tactics
• Educate customers on new features, product and roadmap updates, and best practices to help them achieve their goals

Requirements:

• 2+ years of experience in Customer Success in a B2B SaaS environment
• You thrive in customer-facing roles and know how to build trust, even when it takes effort
• You're resilient and not discouraged by a slow reply or a tough question
• You have experience working with segmented customers, including longtail or digital-first success models
• You understand and are comfortable working toward KPIs like Customer Health Score, retention, and churn mitigation
• You're highly organized, detail-oriented, and consistent with CRM and task management
• You're a team player who communicates well and collaborates across departments to solve customer challenges
• Able to role model core Avinode Group values
• You are comfortable working remotely and open to occasional travel (4-6 times per year) for team gatherings, customer meetings, or events
• Experience with Customer Success software (e.g., ChurnZero, Gainsight, Totango)
• Familiarity with the aviation or FinTech industry