Partner Success Manager

Verneek is an early-stage deep-tech AI startup focused on building helpful AI solutions for retail. The Partner Success Manager will serve as a strategic partner for retail clients, guiding them in adopting AI workflows and ensuring alignment with their business objectives.

Responsibilities:

• Serve as the primary point of contact and "trusted advisor" for retail partner stakeholders
• Deeply understand their unique business objectives and ensure our AI strategy aligns with their corporate vision
• Oversee daily client operations in collaboration with executives
• Support the integration of our AI platform into the client's existing tech stack
• Navigate retail partner landscapes to identify key stakeholders, proactively clearing operational roadblocks and coaching partner teams to ensure high adoption of new AI-driven workflows
• Monitor AI model performance and user engagement metrics to proactively identify risks and expansion opportunities
• Assist and communicate with executives in decision-making, program management, and operations
• Improve current processes and optimize organizational procedures for efficiency and productivity
• Develop deep understanding of Verneek's product, and its evolving features
• Gather meaningful feedback from the business owners and end users, helping to make Verneek's technology, product, and go-to-market motions more efficacious
• Conduct regular business reviews that move beyond technical jargon
• Translate complex algorithmic outputs into clear stories of ROI, margin improvement, and operational efficiency, paving the way for positive long-term partnerships and expansion
• Oversee a variety of strategic business development initiatives, from inception to successful execution, under the guidance of the executive team